The Operations Team offers technological support for classrooms, labs, faculty, staff, and students outside of the institutes network related tasks. Please see below for current policies and procedures.
If you need information from or have an issue with network connectivity, phones, printing, or institute issued software, please submit a support ticket with DotCIO.
If you need technology support but don't know where to go, please feel free to contact the Operations Manager for assistance.
Policies and Forms
Cyber citizenship refers to what it means to be a participant in the online or cyber community, or to be a user of information networks and their resources. The Cyber Citizenship Policy outlines the rights, responsibilities, privileges, and prohibitions for members of the Rensselaer community when using information networks and their resources.
This document serves to provide guidelines to individuals who intend to post content on any social media platforms which represent the School of Humanities, Arts, and Social Sciences (HASS) and thus Rensselaer Polytechnic Institute (RPI). Topics include social media content, style, and best practices. This document also lightly covers the privacy of individuals and their information. If you are unsure about how something you would like to post will be received, please contact our Digital Media Specialist for guidance. This is meant to be a living document, continually updated as the social media landscape changes, and certain policies may change over time.
Technical Support
Despite the best efforts of IT administrators refining email filters, spam/phishing email attempts will sometimes get through. Please follow the link below for instructions on what to do with phishing attempts and help keep the network secure.
If you are having trouble logging in to the network or your applications, or if software is crashing on your computer, you should open a support ticket with DotCIO.
If your issue is with hardware connectivity either with your computer or classroom systems, please contact one of our Senior Media Engineers.
If your RPI issued computer is defective or damaged and in need of repair, please contact the Operations Manager if you are faculty or staff, and DotCIO if you are a student.
All the below links (except for the tutorials) can be found through the Adobe Higher Education Hub.
Free for anyone:
- Acrobat Webinar Series – Live and On Demand Stay up to date on the latest and greatest with Acrobat Pro.
- Adobe Express + Firefly Webinar Series Discover how higher education leaders and faculty can use new creative and generative AI technologies to reimagine assessments, boost student engagement, build career readiness, and more.
- Cultivating Digital Literacy Course- Hear from other higher education leaders on methods for teaching digital literacy and the benefits these skills can have for your students.
- Navigating opportunities for AI in education – AI resource for educators who want to explore how Adobe empowers students to succeed in the age of AI.
- Acrobat & Creative Cloud Tutorials Free for users to refine their skills and learn more about the features of their Adobe software.
- Academic Essentials with Adobe- For Faculty- Earn digital Adobe badges with these introductory modules that spotlight how faculty of all disciplines are transforming their curricula and improving student outcomes.
- Adobe Creative Skill Series For Students- Learn, create, and show off your knowledge with bite-sized modules designed to fit into your daily routine. These courses even provide a LinkedIn-ready micro credential badge upon completion.
Best for users with an Adobe product entitlement:
Adobe Certified Professional:
- Here’s all the information available on how and why to become an Adobe Certified Professional: https://certifiedprofessional.adobe.com/en/resources/how-to-get-adobe-certified
- Let me know if anyone at RPI is interested, and I will ask an Adobe Certification Consultant to contact you.
This research white paper, “The Creative Edge: How Digital Credentials Unlock Emerging Skills in the Age of AI” shares results of a global research study on the role digital credentials play in helping career seekers get hired by highlighting their digital and creative skills.